Payments Privacy

Privacy Statement

Section 1 - Payment

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your payment transaction data is only used as long as necessary to complete your transaction. After that, your payment information is not saved.

Our payment gateway adheres to PCI-DSS standards as managed by the PCI Security Standards Council, which is a joint effort by brands like Visa, MasterCard, American Express, and Discover. These standards ensure the secure handling of credit card information by our store and its service providers.

For more insight, you can read Razorpay's terms and conditions at https://razorpay.com.

Section 2 - Third-Party Services

Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide. Some third-party providers, such as payment gateways and processors, have their own privacy policies. We recommend reviewing their policies to understand how your personal information will be handled.

If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction in which that provider or its facilities are located.

Once you leave our website or are redirected to a third-party website/application, you are no longer governed by this Privacy Policy or our Terms of Service.

Section 3 - Security

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

Section 4 - Cookies

We use cookies to maintain user sessions. Cookies are not used to personally identify you on other websites.

Section 5 - Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. If we make material changes, we will notify you here. Please review it frequently to stay updated.

Refunds/Cancellations Policy

If your shipment is canceled, your refund will be credited automatically to your credit card or original payment method within 5-7 working days. After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. For delays in refunds, contact your bank or credit card company. If issues persist, email us at support@trisysexpress.com.

Shipping costs for returns are non-refundable. The cost of return shipping will be deducted from your refund. Processing time for refunds may vary depending on your location.

Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Contact Information

If you have any questions, want to access, correct, or delete your personal information, or need further assistance, contact our Privacy Compliance Officer at:

Trisys Express Pvt Ltd
Timothy's Tower, Opp Domestic Cargo Terminal
Trivandrum International Airport
Trivandrum - 695008
Email: support@trisysexpress.com
Web: https://www.trisysexpress.com